Are there any other hidden fees to pay besides for the product and the shipping?
No, there are no additional fees to be paid. Customer support help line and access to our Member's Area are all included. We are here to do our best to make this experience with us, an excellent one. Customer support and customer satisfaction is always guaranteed when you order with us.
Do you ship out the products on the same day that I order it?
No, your package does not get shipped out the same day you order it; it can take up to 48 hours before your order is shipped out. This is to allow our staff to verify the information for the order and to make sure there are no mistakes or errors anywhere. Once your order has been verified and confirmed by our verification team, your order will be sent. Once shipped, it will take 5-7 business days for the package to arrive, from the time your order is shipped out. (Business days - excludes weekends and holidays.)
How does my package get shipped out?
If you are located in the U.S. , your package will be shipped to you by your local post office, the United States Postal Service (USPS). If you reside in any country other than the U. S, your package will be handled by speed post and then delivered to you by your national postal service
How discreet is the package? Will other people know what is inside?
Our packages are sent 100% completely discreet. There is no mention of the content written anywhere on the package. Everything is discreetly packaged in a normal small bubble wrap envelope or brown box.
How is the quality of your replica bags?
The skilled artistry that goes into creating each of our bags guarantees impeccable quality. Our gifted artisans dedicate their attention to crafting the bags with utmost care and state-of-the-art workmanship
Are your bags made with real leather?
Every bag is made with 100% real leather. We do not substitute high quality soft leather for any fake or cheap leather.
Is the look and feel of your bags the same as the originals?
Once you receive the bag, you will see and feel that these bags are almost identical to the original ones. They are made with great care and precision to make them look and feel exactly like the original, to the very last detail.
What is the shipping time?
The shipping time varies depending on where the package is being delivered to. (Please note that Business Days excludes weekends and holidays) Normally it is 5-7 business days by EMS for most part of world
Do the bags come with all the appropriate papers of authenticity?
Yes, every bag comes all the papers of authenticity, a card with a serial number, tags attached to the bag, a dust bag with their brand embossed (e.g. Louis Vuitton, Paris, Made in France). Each bag comes to you exactly as you would receive it in a boutique. You can rest assured that if you give our bags as gifts, your friends and family will never know it is a replica.
In which circumstance, we provide replacement?
If customer find the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement. When you received goods, and find defective items, you should tell us in next 3 days. Customers must bear the shipping cost if you return the defective items to us.
Q: Do you charge impost?
A: We don't charge impost , We don't carry duty on any damages or loss during shipping.
Q: Can you supply other kinds of products other than those on the website ?
A: Yes, just write us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.
Q: I got a few more questions, how can I contact you?
A: If you have additional questions, please feel free to contact us
Email: hotluxuryshop@hotmail.com MSN: hotluxuryshop@live.cn
